Jakarta, CNBC Indonesia – The Financial Services Authority (OJK) now strictly regulates procedures for collecting loan debts, both by platforms and debt collectors.

Chief Executive for Supervision of Financing Institutions, Venture Capital Companies, Microfinance Institutions and Other Financial Services Institutions (PVML) OJK Agusman said that in collecting loan debts, companies fintech responsible for ensuring the billing process complies with predetermined ethics.

“In billing, organizers ensure that billing personnel must comply with billing ethics,” he said, quoted Monday (11/13/2023).

OJK also emphasized that organizers are prohibited from using threats, intimidation and other negative things including elements of SARA in the billing process.

In fact, OJK will also set a collection time for organizers from debtors, a maximum of 20.00 local time.

“So it’s not 24 hours. The maximum is until 8 pm,” he stressed.

Agusman also emphasized that organizers must be responsible for all billing processes. This means that debt collectors or collection services that have a contract with the organizer are under the responsibility of the organizer.

“So if there is a suicide case, the organizers are responsible.” he concluded.

Methods and prohibitions of collecting loan debt

The following are the provisions for collecting loan debts based on OJK Circular Letter No. 19/2023 concerning the Implementation of Information Technology-Based Joint Funding Services:

• Pinjol platforms must carry out billing independently or by appointing another party to carry out billing.
• The organizer must notify the party who owes the debt about the payment due date before the due date.
• If the recipient of the funds defaults, the platform must provide a warning letter after maturity
• Billing can be done by desk collection, namely indirect billing via telephone, video calls and other media or field collection, namely direct face-to-face billing.
• Billing personnel must be trained in billing duties and ethics
• If Pinjol collaborates with another party, the other party must have certified human resources
• The identity of each billing personnel must be recorded properly

OJK then also regulates ethical matters that must be adhered to by field billing personnel. The conditions are as follows:

• The biller uses an official identity card accompanied by a photo of himself
• Collections are not permitted to be carried out using threats, violence and/or actions that embarrass the borrower
• Billing must not use physical or verbal pressure
• Avoid using words and/or actions that intimidate and demean ethnicity, religion, race and intergroup (SARA), honor, dignity and self-respect, both in the physical world and in cyberspace (cyber bullying) towards borrowers or relatives
• Collections are not permitted to be made to the borrower
• Billing using communication facilities is not permitted to be carried out continuously which is disruptive
• Can only be done via personal line, at the billing address, or the borrower’s domicile
• Billing can only be done from 08.00 to 20.00
• Billing outside the domicile address is only possible if there is an agreement with the borrower

[Gambas:Video CNBC]

(dem/dem)